About

Front Desk / Hospitality Specialist

Massage Therapy Studio – Great Falls, MT

About the Role

We are looking for a Front Desk / Hospitality Specialist who can deliver a calm, professional, and welcoming client experience while keeping daily operations running smoothly.

This role is the first and last point of contact for our clients. It requires strong communication, attention to detail, and the ability to stay composed while managing multiple responsibilities in a quiet, service-focused environment.

What You’ll Do

• Greet clients warmly and professionally upon arrival

• Confirm appointments, offer water, and assist with check-in

• Maintain awareness of clients in the waiting area

• Manage phone calls, scheduling, and client inquiries

• Book and modify appointments using our scheduling system (Fresha)

• Support therapists by keeping schedules accurate and on track

• Maintain a clean, organized, and calm lobby environment

• Handle multiple tasks while maintaining a steady, composed presence

What We’re Looking For

• Strong communication and interpersonal skills

• Calm, composed, and professional demeanor

• Highly organized with strong attention to detail

• Ability to multitask without becoming overwhelmed

• Self-motivated and able to take initiative

• Reliable and consistent in attendance and performance

Preferred Experience

• Customer service, hospitality, or front desk experience

• Experience in wellness, spa, medical, or service environments

• Familiarity with booking or scheduling systems (Fresha or similar)

Work Environment

This is a quiet, professional environment focused on client comfort.
The role requires a steady, attentive presence—not a fast-paced retail style.

Schedule

• Part-time depending on availability

• Evening with weekend availability may be required

How to Apply

Please complete our application form. Thoughtful responses will be prioritized.

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